fair banking guides our policies and our acting
fair banking means:
- Reliable bank services at fair conditions
- Fair partnership with customers
- Fair interaction with society and environment
Maintaining everything in proper proportion: avoiding high risks with services and products - in the interests of the customer and the Bank.
Benefit for both partners: charging moderate fees and costs for services and products. Targeted are reasonable margins for the Bank and acceptable prices for the customers.
Fair partnership with customers means:
Respect: taking customers, their concerns and needs seriously.
Transparency: explaining the services and products to customers intelligibly so that they understand and can make decisions on their own responsibility.
Accountability: acting at all times clearly and comprehensively so that customers know what they can and cannot expect.
Fair interaction with society and environment means:
Economic responsibility: offering attractive jobs and training places and fulfilling the corporate responsibilities within society.
Efficient operating resources: permanently reducing the consumption of resources and in so doing the burden on the environment.
Cultural and social contributions: within the context of sponsoring and awards, contributing to cultural and social life.