Helpdesk

Questions about E-Banking?

We can be reached by phone Monday to Friday from 8:00 a.m. until 8:00 p.m. at 0848 845 245 (if you are calling from abroad, please dial +41 61 286 21 00). You can also send us a message direct from E-Banking or reach us by e-mail: ebanking@bankcoop.ch


Problems with offline software or payment slip reader?

For problems in connection with your offline software (e.g. Crealogix PayMaker) or your payment slip reader (e.g. Crealogix PayPen), which are outside our control, please contact the manufacturer direct.

Are you looking for a solution to record payments conveniently offline, or would you like to scan in your Swiss payment slips automatically? Please call the E-Banking Service Team and let us show you the options.

E-Banking can be augmented with various software and hardware tools that make working with E-Banking even more enjoyable.

  • You can use offline software (e.g. Crealogix PayMaker) with E-Banking and record and manage your payments conveniently offline.
  • Or you can use a pen scanner (e.g. Crealogix PayPen) to record – with one simple movement of your hand – payment slips in E-Banking or in your payment software.